1. Introduction

Essentially Luna Holistic Hut respects your privacy and is committed to protecting your personal information.

We handle personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

When you contact us, enquire about treatments or attend a session, we may collect:

• Your name

• Email address

• Telephone number

• Appointment and booking information

• Information you provide through our website forms

• Relevant health information provided during consultations

We only request information reasonably necessary to manage enquiries and provide our services.

3. How We Use Your Information

Your personal information may be used to:

• Respond to enquiries.

• Arrange and confirm appointments.

• Provide Reiki, crystal healing, oracle card readings and sound baths.

• Maintain relevant consultation records.

• Communicate important appointment information.

• Meet applicable legal obligations.

We process personal information under an appropriate lawful basis, including contractual necessity, legitimate interests or legal obligations, depending on the purpose.

Health information receives additional protection under UK GDPR. Where we rely on explicit consent to process health information, we will request it separately.

4. Confidentiality

All client information is treated confidentially.

We do not sell personal information.

We may share information with trusted service providers where necessary to operate our website, manage enquiries or meet legal obligations.

5. Data Storage and Security

We take reasonable steps to protect personal information against unauthorised access, loss or misuse.

Information is retained only for as long as necessary for the purpose collected, subject to applicable legal, accounting and insurance requirements.

6. Your Data Protection Rights

Under UK data protection law, you may have the right to:

• Access your personal information.

• Request corrections to inaccurate information.

• Request deletion of your information.

• Restrict or object to certain processing.

• Withdraw consent where applicable.

• Request data portability in certain circumstances.

To exercise your rights, please contact us using the details below.

7. Website Cookies

Our website may use cookies to support essential website functions and improve the visitor experience.

Where legally required, we will request consent before using non-essential cookies.

8. External Service Providers

Our website is created using Wix.

Information submitted through our website may be processed by Wix and other service providers acting on our behalf.

Where personal information is transferred internationally, appropriate data protection safeguards will be required.

9. Changes to This Policy

We may update this Privacy Policy to reflect changes in our services, website or legal requirements.

10. Contact Information

Essentially Luna Holistic Hut

📍 Bexleyheath, Kent — DA7 5AJ

📧 essentiallyluna3@gmail.com

📞 07545 771611

For further information about your data protection rights, visit the Information Commissioner’s Office at www.ico.org.uk.

You also have the right to raise a complaint with the ICO.